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Sales teams lose momentum
Assign leads, manage pipeline stages, surface quiet deals and coordinate follow-ups from one workspace.
Agentic CRM · Sales · Service · Operations
Your CRM should move work forward — not just store it.
VividCX brings customer records, sales pipelines, AI-assisted conversations, ticketing and team workflows together, so your people spend less time chasing updates and more time serving customers and closing business.
Built by Vivid Solutions & Services · Rawalpindi, Pakistan
The problem
Customer work gets lost between teams, channels and spreadsheets.
Leads wait for ownership. Follow-ups slip. Complaints arrive in different inboxes. Managers struggle to see what is happening in the field. VividCX connects the work and makes the next action visible.
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Customer requests get fragmented
Bring customer context and service tickets together, with queues, ownership, priorities and SLA visibility.
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Managers lack a live view
See team activity, ticket workload, sales targets and field-team tasks through dashboards and reports.
What VividCX helps you run
One connected platform. Practical workflows across the customer journey.
Start with the business process that matters most. Add other capabilities as your needs grow.
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Customer 360
Contacts, companies, ownership and customer interaction history in one view.
Explore platform →↗
Sales automation
Lead assignment, deal stages, follow-up sequences, targets, quotations and handoffs.
Explore sales automation →☎
AI voice workflows
Voice-led customer interactions can capture requests and create service tickets, subject to configured flows and integrations.
Explore voice →▤
Ticketing & SLA
Route requests to queues, assign agents, track status and monitor service performance.
Explore service →⌖
Field force
Assign tasks, track check-ins and give field teams visibility of their daily agenda.
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Analytics & reports
Review pipeline performance, team activity, ticket trends and target achievement.
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Workflow automation
Coordinate reminders, approvals, handoffs and repeatable operational processes.
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Connected operations
Use APIs and webhooks to connect VividCX with the systems your business already uses.
How it works
From customer interaction to completed action.
VividCX gives each request a record, an owner and a next step.
Capture
Record a lead, call, email or customer request.
Understand
Keep customer details, history and request context together.
Route
Send work to the relevant owner, queue or team.
Act
Trigger follow-ups, tasks, notifications and workflow steps.
Measure
Track progress, service levels and team performance.
Industry solutions
Find the workflows that matter in your industry.
Explore the business processes VividCX can support. Sector-specific configuration and integrations are confirmed during discovery.
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Banking & financial services
Relationship management, sales pipelines, targets, KYC checkpoints and complaint handling.
Explore banking →🛡
Insurance & takaful
Policy and claim-related records, claim intake workflows, approvals and customer updates.
Explore insurance →📈
Mutual funds & asset management
Investor acquisition, relationship officer targets, pipeline visibility and service continuity.
Explore asset management →📡
Telecom
Customer enquiries, service tickets, complaint queues and team performance visibility.
Explore telecom →🛒
FMCG
Sales pipeline, territory targets, field tasks and customer account visibility.
Explore FMCG →🚚
Logistics & transport
Customer requests, operational queues, issue escalation and service follow-through.
Explore logistics →✚
Healthcare
Coordinate customer enquiries, service requests and internal follow-up workflows.
Explore healthcare →▣
Education
Manage enquiries, prospective student relationships and service requests.
Explore education →◫
Retail & eCommerce
Centralise customer records, enquiries, sales follow-up and support tickets.
Explore retail →See the product
Built around the work your teams do every day.
Explore real VividCX screens for customer profiles, sales pipelines, ticket queues, reporting and field-team management.
- Customer records and interaction timelines
- Sales pipeline, targets and team performance
- Ticket queues, ticket status and service insights
- Field team tasks and manager visibility
Sales visibility
Know where the pipeline stands — and what needs attention.
Track deals, ownership, sales targets and performance across your team and territories.
See sales automation
Frequently asked questions
Is VividCX right for your business?
What is VividCX?
VividCX is an Agentic CRM from Vivid Solutions & Services. It brings customer records, sales management, ticketing, workflow automation, reporting and configured AI voice workflows into one platform.
Is VividCX suitable for different industries?
Yes. VividCX provides shared CRM and service capabilities that can be configured for different industries. The exact sector workflows, integrations and scope are confirmed during a discovery session.
Does VividCX replace core banking, insurance or ERP systems?
VividCX is a customer relationship and workflow platform, not a core banking system or a substitute for every specialist industry system. Integrations and process boundaries should be agreed for each implementation.
Can VividCX automate sales follow-ups?
Its sales automation capabilities include lead assignment, deal-stage controls, follow-up tasks and configured multi-channel sequences that can stop when a prospect responds or a deal changes stage.
Can customers interact with VividCX by voice?
Configured voice workflows can capture customer requests and create tickets. Available languages, telephony connectivity, call volumes and integrations should be validated for the intended deployment.
How do I see whether VividCX fits my requirements?
Request a demonstration. Vivid Solutions & Services can review your current customer, sales or service process and show the relevant VividCX workflows.
See VividCX in action
Start with one process. See what can be automated.
Tell us about your industry and the process you want to improve.
Talk to a product specialist
Tell us what you want to improve. We'll show you the relevant workflow.
Share a few details about your organisation. We will use them to prepare a focused product discussion rather than a generic sales presentation.
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What happens next?
- Your enquiry is recorded with your industry, country and solution interest.
- A follow-up activity is created for the responsible sales owner once CRM integration is enabled.
- We contact you to understand the process and arrange a relevant walkthrough.
Prefer WhatsApp?
Send us a message directly. Please do not share passwords, financial account details or sensitive personal data.
WhatsApp +92 334-4484843Email
info@vividsns.com